Clerkenwell Advisory Studio

Start Your Mortgage Conversation

We welcome you for a coffee at Kingsway Place, or we can connect over phone or secure video call. Transparent, impartial, and completely free of obligation.

Book a Consultation

Fill in your details below and an adviser will review your situation and respond within 1 business day.

Full Name *

Email Address *

Telephone Number *

Preferred Meeting Format

Advisory Requirement

Estimated Property Value / Loan

Your Scenario or Key Questions

I agree to Independent James handling my personal details strictly in accordance with UK Data Protection principles. Your information is never sold or shared with outside marketers.

Call 020 3848 6500

📍 Clerkenwell Studio & Visiting Directions

Independent James Limited
54 Kingsway Place, Sans Walk
Clerkenwell, London EC1R 0LU

Visitor Arrival Guide: Kingsway Place is a converted Victorian schoolhouse. Visitors enter via the large black wrought-iron security gates on Sans Walk. Please check in with Osman or the on-site security lodge upon arrival.

🚇 Nearest Public Transport

Farringdon Station: 8 min walk (Elizabeth line, Thameslink, Circle, Hammersmith & City, Metropolitan)
Angel Station: 10 min walk (Northern line)
Chancery Lane: 12 min walk (Central line)

🕒 Opening Hours

Monday – Friday:	9:00 AM – 5:30 PM
Saturday:	Closed
Sunday:	Closed

📞 Quick Communication Lines

Telephone: 020 3848 6500

WhatsApp: +44 20 3848 6500 ↗

General Inquiries: hello@independentjames.com

Advisory Team: advice@independentjames.com

Independent James Kingsway Place entrance and Clerkenwell streetscape

Client Protection & Governance

Regulatory Standards & Consumer Duty

Independent James operates under strict Financial Conduct Authority (FCA) oversight. Here is how we ensure fairness, consumer protection, and transparent dispute resolution.

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FCA Consumer Duty (2023)

We align with the FCA Consumer Principle requiring firms to act to deliver good outcomes across four mandatory pillars:

Products & Services: Designed specifically for client target borrowing needs.
Price & Value: Fair fees matched directly against transparent client benefit.
Consumer Understanding: Plain-English advice free from deceptive jargon.
Ongoing Support: Proactive lifetime rate monitoring before fixed deals expire.

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Complaints Procedure

We strive to deliver exceptional service. If any aspect falls below expectations, please notify our Compliance Officer:

Compliance Officer: Independent James, 54 Kingsway Place, Sans Walk, London EC1R 0LU
Email: hello@independentjames.com | Tel: 020 3848 6500

If an eligible complaint cannot be resolved, you may refer it to the statutory Financial Ombudsman Service (FOS), Exchange Tower, London E14 9SR (financial-ombudsman.org.uk ↗).

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Data Privacy & GDPR

Your financial and personal records are processed strictly under the UK Data Protection Act 2018 and UK GDPR:

Lawful Processing: Contractual necessity and statutory FCA compliance rules.
Data Subject Rights: Right of access, correction, and statutory restriction.
ICO Registration: Formally registered with the Information Commissioner's Office.
Call Recording: Telephone calls are recorded for regulatory training and quality assurance.